Terms and conditions of sale

1. IDENTIFICATION

The company that owns the domain (https://maximumescape.com/) is:

You can contact us by sending an email to booking@maximumescape.com

Despite the fact that the entity ALOXAPP S.L. is the owner of the domain www.maximumescape.com, through this website it can be reserved at any of our centers:

Conquestadoor Company S.L.
B-98732852
C/ Girona 27, local, 08010 Barcelona

Maximum World S.L.
B-67339937
C/ Bruc 9, local, 08010

2. BUYER

The offer of products on this website is aimed at consumers of our services, understanding by consumer what is established in article 3 of “Real Decreto Legislativo 1/2007”, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws (hereinafter TRLGDCU).

For these purposes, consumers or users will be considered natural persons who act for a purpose unrelated to their commercial, business, trade or profession. Likewise, legal persons and entities without legal personality that act non-profit in an area unrelated to a commercial or business activity will also be considered consumers.

3. WITHDRAWAL RIGHT

In accordance with the provisions of article 103 of the TRLGDCU, the right of withdrawal will not be applicable to contracts that refer to:

l) The provision of accommodation services for purposes other than housing, transportation of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a specific date or period of execution.

4. RESERVATION POLICY

We currently do not have a minimum advance notice to make your reservation, being able to make a reservation in advance as desired.

However, in order to make a reservation in the game Mystery City: Cerdà's Secret, at least 24 hours in advance will be necessary.

Only person(s) who are at least 18 years old can make reservations. In case of going with minors, the companion of at least 18 years of age must sign an authorization before entering any of our rooms. In the event that minors come to our facilities with a companion, this will count as one more member of the team. He can make his reservations by going in person to any of our premises, calling us by phone or through our website:

• Calle Girona 27, local, 08010, Barcelona - 933 18 01 55
• Calle Trafalgar 17, bajos 2, 08010, Barcelona - 931 38 06 48
• Calle Bruc 9, local, 08010, Barcelona - 931 22 62 89

Once your reservation is requested, you will receive an email with all the details and a link to make a prepayment of €30 that will be active for 15 minutes. Once the prepayment of €30 has been made, your reservation will be finally confirmed.

5. POLICY OF MODIFICATIONS AND CANCELLATIONS

The reservation cannot be canceled or modified with less than 48 hours in advance. In case of cancellation or modification of dates with less than 48 hours, consumer customers are informed that the €30 paid as prepayment will not be refunded. The difference in price will not be refunded if fewer players finally attend than those listed at the time of booking.

In the event that more players than those listed in the reservation finally attend (which in no case may exceed the capacity of each room), the difference in price must be paid at the time of accessing the facilities.

In the event of cancellations made 48 hours prior to the start of the game, the customer will receive a refund of the prepayment made, except for the amount of €5 for administrative and management expenses.

For modifications made prior to 48 hours, changes may be made in the number of players, paying the amount proportional to the number of players assigned with the price shown on the website.

Regarding the modifications of the reservation date made prior to 48 hours, it can be made without any additional charge, provided that the reservation is made with the availability shown for the day of the refund request (30 days).

In the case of the game Mystery City: Cerdà's Secret and The Search for the Snake Stone, to request a cancellation or reschedule the reserved service you must contact us via email: who@mistery.city with at least 48 hours prior to the start of the reservation.

If the reservation is canceled less than 48 hours before its start, the amounts paid as prepayment will not be refunded. Any communication in relation to the game Mistery City must be made via email to who@mistery.city.

6. USE POLICY OF OUR SERVICES

• In order to enjoy our services, the teams must be ready at our facilities 15 minutes before the start of the game. In case of not arriving at the agreed time, entry may be denied or, where appropriate, the playing time may be proportionally reduced. In both cases, customers are informed that prepayments already made will not be returned.
• Entry is prohibited to those who are intoxicated or who have used substances prohibited by law.
• During the development of the game, the use of mobile phones, watches or flashlights is strictly prohibited.
• During the development of the game, taking photographs or videos is strictly prohibited.
• The entry of food or drinks is not allowed.
• Playing our games is not recommended for people who have or may have cardiovascular diseases, epilepsy or claustrophobia.
• The player accepts that, in the case of deciding to voluntarily interrupt the activity once it has already started, the full amount of the experience must also be paid. In no case will prepayments already made be returned.
• Maximum Escape reserves the right to pass on to the players the amount resulting from the damages intentional or caused by misuse of the elements of the facilities.
• At the start of the game, each player will be instructed by their assigned Game Master and will participate at their own risk. In addition, Maximum Escape is not responsible for damages (whether personal or at the team level) caused by the misuse of the game room or by not following the rules described before the start of the game.

7. TERMS AND CONDITIONS FOR THE GAME THE SECRET OF CERDÀ AND THE SEARCH FOR THE SNAKE STONE

The game consists of walking around the city. The player will respect traffic and take precautions when crossing streets and walking through crowded areas. The player assumes full responsibility for any accident or damage that may occur during the process of the activity. The organization assumes no responsibility for any damage, whether physical or material.

The game does NOT require the player to enter any private places, touch anything in the city, or perform any physical challenges beyond walking between the locations indicated on the map.

Children under 16 must be accompanied by an adult during the game.

The game and all backpack material are property of Mystery City Games BV. You may not reproduce or copy any part of the game or the materials. The player must return the game and all backpack contents to Maximum Escape no later than 30 minutes before closing time on the day of their reservation. If the player causes intentional damage to the materials, they will bear their repair costs.

Furthermore, the player agrees not to reveal any information related to the script and challenges posed in the game.

By approving this document, the player gives permission for a TripAdvisor questionnaire to be sent to his email.

8. CERTIFICATES DELIVERY POLICY

Electronic certificates will not be cumulative between them. Likewise, discount coupons cannot be accumulated when applying the electronic certificate.

For the delivery of the certificates, you can choose between picking it up at one of our centers at no additional cost or scheduling delivery by courier. In case of choosing the ticket by courier, the service will have an additional cost of 10 euros that will be added to the total amount.

Unless we have agreed otherwise, we will send you the order consisting of the products/s listed in each Shipping Confirmation without undue delay and no later than 7 calendar days from the date of the Order Confirmation.

Please note that there are unforeseen or extraordinary circumstances that may affect the delivery date.

If for any reason we could not meet the delivery date, we will inform you of this circumstance and we will give you the option of going ahead with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid.

Keep in mind, in any case, that we do not make home deliveries on Saturdays or Sundays.

For the purposes of these Conditions, it will be understood that the "delivery" has occurred or that the order has been "delivered" at the moment in which you or a third party indicated by you acquires material possession of the products, which is accredited by signing the receipt of the order at the agreed delivery address.

Anomalies, damage or damaged packages
The consumer customer is recommended to check, at the time of delivery, the external condition of the package and the products.

In case of detecting any anomaly related to the package (damaged package, open package, traces of liquid...) you must follow the following procedure:

In the event of detecting the anomaly or damage in the presence of the carrier, the delivery must be rejected and the incident clearly and in detail stated.

In case of incidents verified without the presence of the carrier, the change or refund must be requested via email: booking@maximumescape.com. In the case of detecting any incident with the state of the package, the consumer customer will have a period of 48 hours to report the damage and, where appropriate, request a return or refund.

Undeliverable

If we are unable to deliver your order, it will be returned to our warehouse. Likewise, we will leave you a note explaining where your order is and how to have it sent to you again.

If you are not going to be at the place of delivery on the agreed date, please contact us to arrange delivery on another day.

In the event that 15 days have elapsed since your order is available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the contract and we will consider it resolved.

As a consequence of the termination of the contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method). that we offer) without any undue delay and, in any case, within a maximum period of 14 days from the date on which we consider the contract terminated. In the event of termination of the contract, and in accordance with the provisions of article 108 of the TRLGDCU, the consumer client will only bear, in addition to the delivery costs in the case of having chosen a different delivery method than the ordinary one, the direct costs of return of goods.

9. PRICE POLICY

All prices on the website include VAT.

Prices may change at any time, but any changes will not affect orders for which we have already sent you an Order Confirmation.

Once you have selected all the items you want to buy, the next step will be to process the order and make the payment. To do this, you must follow the steps of the purchase process, filling in or checking the information requested at each step.

Likewise, during the purchase process, before making the payment, you can modify the details of your order. In addition, if you are a registered user, you have a detail of all the orders placed in the My Account section.

You can use Visa, Mastercard, American Express, PayPal, Apple Pay and Android Pay as a means of payment.

10. COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS

Your comments and suggestions will be welcomed. We ask you to send us such comments, suggestions and queries through our contact channels or the postal address indicated in clause 1 of these Conditions.

In addition, we have official claim forms available to consumers and users. You can request them at any of our centers.

Likewise, you can send your complaints and claims through our contact channels or email booking@maximumescape.com, which will be attended to by our customer service in the shortest possible time and, in any case, within the legally stipulated period. established.

If you as a consumer consider that your rights have been violated, you can address your complaints to us through the email address booking@maximumescape.com in order to request an out-of-court dispute resolution.

In this sense, if the acquisition between you and us has been carried out online through our website, in accordance with EU Regulation No. 524/2013, we inform you that you have the right to request an out-of-court dispute resolution with us. on consumer matters accessible through the Internet address http://ec.europa.eu/consumers/odr/.

11. VALIDITY OF THE GENERAL CONDITIONS OF SALE

These general conditions will remain in force and will be valid for as long as they are accessible through the website, all without prejudice to the fact that Aloxapp S.L. reserves the right to modify, without prior notice, the general conditions, as well as any of the legal texts found on this website. In any case, access to the website after its modification, inclusion and/or replacement implies the acceptance of these by the users.

Modifications made to these conditions will not be retroactive.

12. CHOICE OF ADDRESS AND DISPUTE RESOLUTION

The use of our website and the contracts for the purchase of products through said website will be governed by Spanish law.

Any controversy that arises or is related to the use of the website or with said contracts will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.

If you are recognized as a consumer, nothing in this clause will affect the rights recognized as such by current legislation.

13. WARRANTY

If you contract as a consumer and user, you have the right to corrective measures, free of charge, in case of lack of conformity of the goods.

We offer you guarantees on the products that we sell through this web page, in the legally established terms for each type of product, responding, therefore, for the lack of conformity of these that manifests itself within a period of three years from delivery. of the product.

It is understood that the products are in accordance with the contract provided that (i) they conform to the description made by us and possess the qualities that we have presented on this web page, (ii) they are suitable for the uses to which the products are ordinarily intended of the same type and (iii) have the usual quality and benefits of a product of the same type that can reasonably be expected.

In this sense, if any of the products does not comply with the contract, you must notify us by following the procedure detailed in section 6 above and through any of the means of communication provided for this purpose.

14. CONTACT

Please note that the email address booking@maximumescape.com enables easy and direct access to the identification data of Aloxapp S.L. as a company that sells the goods, as well as with the purpose that you can file the complaints or claims that you deem appropriate.

15. PROTECTION OF PERSONAL DATA

Aloxapp S.L. acts as the owner, promoter and content manager of this website.

Aloxapp S.L. informs users that it complies with current data protection regulations, and in particular, with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons in regarding the processing of personal data and the free circulation of these data and by which Directive 95/46/CE (hereinafter, General Data Protection Regulation) is repealed, Organic Law 3/2018 of December 5 , Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD) and with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce.

Aloxapp S.L. with address at Calle Trafalgar 17, bajos 2, 08010 Barcelona, (Barcelona) and CIF B-66266354 is responsible for the collection and processing of your personal data in relation to the services that it provides through this website. Read our privacy policy